Frequently Asked Questions

Britivo provides streaming services and login credentials to subscribers. As a customer, your responsibility is to ensure your use of any streamed content complies with the laws of your country and the rights of the original broadcasters. We strongly recommend you only stream content for which you have appropriate viewing rights in your jurisdiction. If you are unsure, consult a qualified solicitor.

No special equipment is required. Britivo runs on devices most UK households already own — Smart TVs (Samsung, LG, Sony), Amazon Firestick, Apple TV, iPhone, iPad, Android phones, Android Boxes, MAG boxes, Windows PCs and Macs. The only requirement is a stable internet connection of around 10Mbps for HD or 25Mbps for 4K.

Yes, completely free. We do not ask for credit card details, billing addresses or any payment information at all. Simply message us on WhatsApp, tell us which device you would like to test on, and we will send your trial credentials. The trial automatically ends after 24 hours unless you choose to subscribe.

In most cases yes. If you genuinely could not test our service during your initial 24 hours — for example if you missed the weekend's major fixtures — message our team and we will usually extend the trial by a few hours so you can make a fair decision before subscribing.

Britivo offers four main plans — Monthly at £14.99, Quarterly at £34.99 (saves 22%), Annual at £69.99 (saves 61%) and Family Pack at £109.99 (4 simultaneous screens for 12 months). Every plan includes the full channel library; only the duration and screen count differ.

We accept Visa, Mastercard, American Express, PayPal, UK bank transfer, Apple Pay, Google Pay and major cryptocurrencies (Bitcoin, Ethereum, USDT). All payments are processed via secure encrypted gateways — Britivo never stores your full card details.

No. Britivo subscriptions are non-binding. When the period you have paid for ends, your subscription ends automatically unless you choose to renew. There are no rolling auto-renewals, no early-cancellation fees and no minimum commitments. Ever.

Yes. If you experience a technical issue we cannot resolve within 30 days of activation, we will refund the unused portion of your subscription. Full details are in our Refund Policy. We also offer the free trial precisely so you can fully test the service before paying anything.

Every Britivo subscription includes access to 18,000+ live channels and 60,000+ on-demand films and series. The library covers UK terrestrial, Sky Sports, TNT Sports, premium cinema, kids, news, documentaries, music and 200+ international networks across 40+ languages.

Yes. Britivo carries every Premier League match broadcast across Sky Sports, TNT Sports and the international 3pm Saturday window — typically across multiple HD and 4K streams so you can choose your preferred camera angle or commentary feed.

Almost certainly. Our public channel list is a small sample. If a channel exists anywhere in the world, there is a strong chance we already carry it. WhatsApp our team with the channel name and we will confirm availability within minutes — before you commit to anything.

Yes. The Firestick is one of the most popular Britivo devices. We provide a step-by-step setup guide that takes around 5 minutes to complete using a free IPTV player app from the Amazon Appstore. No jailbreaking or technical expertise required.

Yes. Britivo runs on Samsung Tizen and LG webOS smart TVs through compatible IPTV player apps available in their respective app stores. Our team will recommend the right player for your specific TV model when you order.

Yes, depending on your plan. Monthly and Quarterly plans include 1 simultaneous connection. The Annual plan includes 2. The Family Pack includes 4. You can install Britivo on as many devices as you like — the connection limit only applies to streams playing at the same moment.

For HD streams you need around 10Mbps download speed. For 4K Ultra HD we recommend 25Mbps or higher. Most UK fibre, BT, Sky, Virgin Media and TalkTalk connections handle Britivo without any issue. The free trial is a great way to verify performance on your specific connection.

Buffering on IPTV is almost always a local network issue rather than a server problem. WhatsApp our support team and we will run a diagnostic, check our server status, and help you optimise your setup — common fixes include switching to a 5GHz Wi-Fi band, using ethernet instead of Wi-Fi, or rebooting your router. We resolve most buffering issues within a single conversation.

A VPN is not required for Britivo to function. Some users prefer to use a VPN for general internet privacy reasons unrelated to our service. If you do choose to use one, we recommend a reliable provider with UK servers to avoid any geographic-restriction issues with localised content.

The fastest way is WhatsApp at +212 781 768 546 — we typically reply within 8 minutes, 24 hours a day. You can also email [email protected] or use the form on our contact page.

Yes. Our WhatsApp support runs 24 hours a day, every day of the year — including Christmas Day, New Year's Eve and bank holidays. We know IPTV gets busiest exactly when most companies clock off, which is precisely why we don't.